Customer satisfaction and agent productivity are top priorities when you are running a call center. 3CX professional and enterprise-level come with more than 20 reports...
How to Create Call Reports in 3CX Management Console
To create a call report, after having logged into the 3CX management console;→ Click on Reporting and Reports in your left side menu. To begin creating...
How to Call Australia from the US?
Good business communication involves the consistent flow of information both within and outside the organization, and, for that, they rely on calling. However, calling from...
How to Call Mexico from the US?
Calling is the best way to build a connection, whether it’s a simple ‘how are you" call to the family or a business call to...
Working Remotely: How The Right Phone System Can Change Your Business
Remote working has become the new norm for businesses around the world. The industry is no longer limited to fax and mobile does service. Evolutions...
What are 3CX Control Extensions & How to Set it Up? – User Guide
Getting Started *In order to make modifications to the system routing configurations, you need to ensure that you have access to your management console. If...
How To Transfer A Call With A Yealink Phone
In this article, we will discuss: How to Perform a Blind Transfer Performing a Semi-Attended Transfer Performing an Attended Transfer with a Yealink. This article...
AI & Telecommunications: The Ultimate Revelation By Top 10 Experts
Almost every industry has been transformed by artificial intelligence, including the telecom sector. The technology is helping businesses from handling databases to automating customer services.If...
Top 7 Reasons Why You Are Paying Too Much For Your Business Internet Service
Rising prices and slow internet speeds are no less than a puzzle for businesses. These can be so frustrating, especially if you are paying for...
The VoIP Security Checklist: Best Ways to Secure Your VoIP System
VoIP systems are becoming popular among businesses, and this trend is only expected to grow over time. The growth of VoIP solutions also means that...