In today’s fiercely competitive business environment, efficiency and superior customer relationship management (CRM) are not just desirable—they’re essential. Integrating your phone system with CRM software...
Generating 3CX Call Reports: Everything You Need to Know
Customer satisfaction and agent productivity are top priorities when you are running a call center. 3CX professional and enterprise-level come with more than 20 reports...
How to Create Call Reports in 3CX Management Console
To create a call report, after having logged into the 3CX management console;→ Click on Reporting and Reports in your left side menu. To begin creating...
What are 3CX Control Extensions & How to Set it Up? – User Guide
Getting Started *In order to make modifications to the system routing configurations, you need to ensure that you have access to your management console. If...